RMA Terms

RMA Terms

(Return Merchandise Authorization)

Thanks for select XT-SHENZHEN.
We wish you enjoy our products and service, below is our RMA Terms.

1.QC inspection and testing process
XT-SHENZHEN can run following 5- steps QC process, to make sure the product is 100% genuine and pass the inspection and testing before shipment.
Step1: Packaging and labeling inspection (XT-SHENZHEN)
Step2: External visual inspection (WHITE HORSE LABORATORIES)
Step3: X-ray analysis (WHITE HORSE LABORATORIES)
Step4: Decapsulation and die analysis (WHITE HORSE LABORATORIES)
Step5: Solderability testing (WHITE HORSE LABORATORIES)
XT-SHENZHEN should make a precise and overall inspection of the goods before delivery regarding the quantity, specification,label & quality. Any inspection and testing from buyer or other third party(WHITE HORSE LABORATORIES) will be highly welcome also before delivery.
Buyer will be responsible for any cost of the third party’s inspection and testing.

The claims, if any regarding to the quantities of the goods, shall be lodged within 7 days after shipment arrival at the destination.

A) XT-SHENZHEN grants the return and replacement period of 3 years.
If any regarding to the quality of the goods (wrong operation defects are not within quality range), shall be lodged within 3 years after the goods arrival at the destination with an authorized 3rd party’s proof. Buyer has the obligation to provide pictures, videos and defective samples testing reports.
B)XT-SHENZHEN will take 100% responsibility for both sides of shipping cost. It means XT-SHENZHEN has to pick up the returned goods and send the replaced goods back under his own costs.
C)Buyer should send back the defective unit to the address designated by XT-SHENZHEN in 15 days.